Privacy Policy

1. Introduction

AOT Couriers ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services, website, or communicate with us.

By using our website or booking our services, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

• Full Name
• Email Address
• Phone Number
• Billing and Delivery Address
• Company Name (if applicable)

2.2 Shipment Information

• Pickup and Delivery Details
• Parcel Type, Size, and Weight
• Special delivery instructions
• Tracking and delivery confirmations

2.3 Technical Information

• IP address
• Browser type and version
• Device information
• Website usage data (via cookies)

3. How We Use Your Information

• To process and manage courier bookings
• To arrange pickup and delivery services
• To communicate updates, confirmations, and tracking details
• To provide customer support
• To improve our website and services
• To prevent fraud and ensure security
• To comply with legal obligations

4. Sharing of Information

We do not sell your personal data. However, we may share your information with:

• Delivery drivers and logistics partners
• Payment processing providers
• IT and system service providers
• Legal authorities if required by law

All third parties are required to handle your data securely and in compliance with applicable laws.

5. Data Retention

We retain your personal data only for as long as necessary:

• To fulfil service obligations
• For legal, tax, and regulatory requirements
• For dispute resolution and fraud prevention

Once no longer required, your data is securely deleted or anonymised.

6. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

• Secure servers and encryption
• Restricted access to personal data
• Regular monitoring and security updates

Despite these measures, no system is completely secure, and we cannot guarantee absolute security.

7. Your Rights (UK GDPR)

Under applicable data protection laws, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing
• Request data portability
• Withdraw consent at any time

To exercise your rights, please contact us using the details below.

8. Cookies Policy

Our website uses cookies to enhance user experience and analyse traffic. Cookies help us:

• Understand user behaviour
• Improve website performance
• Provide relevant content

You can control or disable cookies through your browser settings.

9. Third-Party Services

We may use third-party tools such as:

• Google Maps (for address autocomplete)
• Analytics services
• Payment gateways

These services may collect data in accordance with their own privacy policies.

10. International Data Transfers

If your data is transferred outside the UK, we ensure appropriate safeguards are in place to protect your information in accordance with data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact Information

AOT Couriers
📍 Silverbox House, First Lane Business Park, 56 Magnet Rd, Lumen Rd, Wembley HA9 7FP, United Kingdom
📞 02045051983
📧 enquiries@aotcouriers.co.uk