These Terms and Conditions govern the use of services provided by AOT Couriers (“we”, “our”, “us”). By booking or using our courier and logistics services, you agree to be bound by these Terms.
AOT Couriers provides a range of logistics and delivery services, including but not limited to:
All services are subject to availability, operational capacity, and location coverage.
3.1 All bookings must be made through our website, phone, or email.
3.2 A booking is considered confirmed only after acceptance by AOT Couriers.
3.3 We reserve the right to refuse or cancel any booking at our discretion.
4.1 You must provide accurate details including:
4.2 You are responsible for ensuring that the parcel is properly packaged and labelled.
4.3 You must not send prohibited or restricted items (see Section 10).
5.1 Same-Day Delivery
We aim to collect and deliver within the same day. However, delivery times are estimates and may vary due to traffic, weather, or operational factors.
5.2 Next-Day Delivery
Delivery is expected on the next working day. Delays may occur due to unforeseen circumstances.
5.3 International Delivery
Customers are responsible for providing accurate documentation. Customs delays are beyond our control.
6.1 All delivery times are estimates and not guaranteed unless explicitly stated.
6.2 We are not liable for delays caused by:
7.1 Prices are based on:
7.2 All payments must be made in full before or at the time of service unless agreed otherwise.
7.3 Additional charges may apply for:
8.1 We take reasonable care in handling parcels.
8.2 In case of loss or damage, liability is limited to a maximum value unless additional insurance is purchased.
8.3 We are not liable for:
9.1 Basic cover may be included depending on the service.
9.2 Additional insurance can be requested at the time of booking.
9.3 Claims must be submitted within 48 hours of delivery.
The following items are strictly prohibited:
We reserve the right to refuse or dispose of such items if identified.
11.1 If delivery cannot be completed due to incorrect details or recipient unavailability:
12.1 Orders may be cancelled before dispatch.
12.2 Refunds are subject to service stage:
We collect and process customer data in accordance with our Privacy Policy. This includes contact details and delivery information required to complete services.
We are not liable for failure or delay due to events beyond our control, including:
We reserve the right to update these Terms at any time. Continued use of our services implies acceptance of the updated Terms.
These Terms are governed by the laws of England and Wales.
Phone: 02045051983
Email: enquiries@aotcouriers.co.uk
Address:
Silverbox House, East Lane Business Park,
56 Magnet Rd, Lumen Rd, Wembley HA9 7FP,
United Kingdom
By using our services, you confirm that you have read, understood, and agreed to these Terms and Conditions.
